Refund policy
Last updated: September 12, 2026
Made-to-order items
Because most of our products are custom-made for each order, we are unable to accept returns or exchanges for reasons such as wrong size selected, change of mind, or personal preference. Please review size charts and product descriptions carefully before ordering.
We will gladly offer a free replacement or full refund if:
- Your item arrives damaged or defective;
- You received the wrong item or the wrong size/variant from what you ordered;
- Your item has a manufacturing or print quality issue.
To request a replacement or refund, please email hello@calmpawshome.com within 14 days of delivery with your order number and a photo showing the issue. We'll get a replacement on its way or process your refund as quickly as possible.
Digital products
All digital downloads (PDF journals, printables, etc.) are non-refundable once the download link has been accessed, since the product is delivered instantly and cannot be "returned." If you experience a technical issue accessing your download, contact us and we'll help resolve it.
Refund processing
Approved refunds are issued to your original payment method and may take 5–10 business days to appear, depending on your bank or card issuer.
Contact Us
Questions about a return or refund? Email us at hello@calmpawshome.com — we're happy to help.